You can return unopened and unused goods within 60 days of purchase.
The product must be returned in its original packaging and be in a condition suitable for resale.
Should you choose to return your new product, you will only have to pay for the return of your board; either at your own cost or we can deduct a cost of $80 (per board package) from your refund and arrange a collection.
Please note this is for standard Metro addresses only, higher charges may apply to addresses in Remote areas, where our courier will charge more to collect from. We can obtain a quote - Please check with us at the time of your return enquiry.
If there is a fault with the item, this will be dealt with under the warranty.
Please contact us for the return address and instructions.
If you have received the wrong item, please let us know straight away so we can get this resolved!
Whilst we do take care to pick and pack what you have ordered, we are human and sometimes make mistakes.
We will cover return costs on the rare occasion this might happen.
We do provide a 3 year manufacturing warranty, so if something is not working as expected, please let us know. It could be that there is a knack to getting it working right - or it could be a fault. Providing a few details will help us work this out and help you get back out on the water paddling quickly.
For full details on what is covered by the warranty and how to make a claim, check out the Warranty information page.
If any parcels are returned to sender because they have not been collected from the local pick up point in the specified time, or the package is refused, a charge of $27.50 per package will be made for each return. This will be deducted from the refund issued for the returned goods.
*Due to the size of the packages and costs that we incur, unfortunately, we do have to pass this charge on.
